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FAQs

ORDERING

Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can also create a Wish List & share it with friends and family!

How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

How do I pay for my orders?

We accept payments via Paypal and Stripe.

Can I amend and cancel my order?

If you made a mistake don’t worry just drop Laura an email: info@boudicaequestrian.co.uk

I have a discount code, how can I use it?

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out.

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

 

SHIPPING & DELIVERY

When will my order be processed?

All orders will be processed within 3-5 working days, excluding weekends and public holidays.

Any other questions just drop Laura an email: info@boudicaequestrian.co.uk